Wellness Surge Refund Policy

Effective Date: 1st March, 2024

Please note that this Returns policy only applies to products and services purchased from www.wellnesssurge.com or phone orders and not from other websites or retail stores. Customers should consult the returns policy of the place of purchase.

Refunds for products

If you are unhappy with a product, simply return it within 30 days of receiving it and we’ll give you a full refund minus any shipping fees.  Our return policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your product back to the manufacturer.

Payments made with a credit card will be refunded to the card used for your order. A 15% restocking fee may be applied to some orders. Returns will not be accepted after 30 days. Any damaged or wrongly-shipped products will be refunded with shipping costs upon being returned to us. For us to process your return, the product will need to be returned to us unless there are reasonable circumstances why this cannot be done. Empty bottles or bottles less than half full will not be credited unless there are reasonable circumstances.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@wellnesssurge.com.

Exchanges (if applicable)
If you need to exchange a product, send us an email at support@wellnesssurge.com and send your item to:

Wellness Surge
22720 Morton Ranch Rd.
Ste 160-264
Katy, TX 77449

Please include your name and/or order number as well as the reason for your return.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping of Returned Items
Please send return(s) with a tracked and insured method to: 

Wellness Surge
22720 Morton Ranch Rd.
Ste 160-264
Katy, TX 77449

 Please include your name and/or order number as well as the reason for your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds for consultation or coaching services

Thank you for choosing Wellness Surge for your consultation or coaching needs. Our goal is to provide you with high-quality services and support. Please read our refund policy carefully before purchasing any consultation or coaching services from our website.

Refund Eligibility:

  • Refunds will be considered on a case-by-case basis.
  • To request a refund, you must contact us via email at [Your Email Address] within [number of days] days from the date of the initial consultation or coaching session.

Non-Refundable Services:

  • Any consultation or coaching sessions that have already been conducted are non-refundable.
  • No refunds will be issued for partially completed services.

Cancellation Policy:

  • If you need to cancel a scheduled consultation or coaching session, please provide at least 24 hours notice in advance.
  • Failure to provide sufficient notice may result in the forfeiture of the session without eligibility for a refund.

Refund Processing Time:

  • Once your refund request is approved, refunds will be processed within 5 business days.
  • Refunds will be issued using the original payment method.

Administrative Fees:

  • In some cases, an administrative fee may be deducted from the refund amount to cover processing costs.

Force Majeure:

  • Wellness Surge shall not be liable for any failure or delay in performing its obligations under this refund policy if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of nature, war, terrorism, power outages, or other unforeseen events.

Contact Information:

  • For any questions regarding our refund policy or to submit a refund request, please contact us at support@wellnesssurge.com.

By purchasing consultation or coaching services from Wellness Surge, you agree to abide by the terms and conditions of this refund policy.

Wellness Surge reserves the right to update or modify this refund policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.