FREE Shipping On Orders Over $50

Shipping Policy

At Wellness Surge, we promise to provide you with quality pain supplements at competitive prices. We pledge to provide our customers with the best customer service and the most convenient shopping experience. 

Shipping Policy 

Free Shipping!
Orders of $50.00 (subtotal) or above, shipping to destinations within the U.S., qualify for free shipping!

Products sold at Wellness Surge are filled by a 3rd party agent: Emerson Ecologics

Shipping Options
3 Day Delivery $8.75
4-6 Day Delivery $4.95
Order Processing: If orders are not placed by 6:30 PM ET, one day will be added to delivery time

United States Postal Service (APO/FPO/DPO)

Shipping is delayed by one business day

 Other important information

  • Shipping service is only available to UPS approved residential addresses at this time.
  • The customer is responsible for any error on the shipping address, and the customer will pay the mailing fee to get the product to the correct address.
  • Wellness Surge does not ship internationally.

Out of Stock Items
If an item ordered is out of stock, you will receive the remainder of your order with the out of stock item on back order. We will ship your out of stock item as soon as it is available, usually within 10–14 business days. There is no additional shipping charge for backorders.

Heat Sensitive Orders
Products requiring shipment in a cool environment (perishable and frozen items) are subject to special shipping procedures due to their sensitive nature to ensure customers receive products in good condition. We recommend that heat sensitive products ship with overnight delivery. Heat sensitive products ordered after 6:30 pm Thursday and before 6:30 pm on Friday will be shipped out Monday when overnight delivery is requested.

 

Returns

Please note that this Returns policy only applies to products purchased from www.wellnesssurge.com or phone orders and not from other websites or retail stores. Customers should consult the returns policy of the place of purchase.

New, unopened items that were purchased through www.wellnesssurge.com can be returned within 30 days for a full refund minus any shipping fees. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Payments made with a credit card will be refunded to the card used for your order. A 15% restocking fee may be applied to some orders. Returns will not be accepted after 120 days. Any damaged or wrongly-shipped products will be refunded with shipping costs upon being returned to us. For us to process your return, the product will need to be returned to us unless there are reasonable circumstances why this cannot be done. Empty bottles or bottles less than half full will not be credited unless there are reasonable circumstances.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@wellnesssurge.com.

Exchanges (if applicable)
If you need to exchange a product, send us an email at support@wellnesssurge.com and send your item to: 2266 South Dobson Road, 
Suite 200, Mesa, AZ 85202United States. Please include your name and/or order number as well as the reason for your return.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping of Returned Items
Please send return(s) with a tracked and insured method to:  2266 South Dobson Road, Suite 200, Mesa, AZ 85202, United States.  Please include your name and/or order number as well as the reason for your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.